CANCELLATIONS & Changes
There is a 48-hour grace period in which to cancel your reservation and receive a refund, starting from when the payment was processed. However, if the reservation is for an activity that occurs within those 48 hours, there is no refund. There is a 5% processing fee for all refunds.
If you wish to cancel a reservation, and it is beyond the 48-hour grace period, we will transfer your reservation to a future date, pending availability. Alternatively, you may receive credit. Credits are available for use for 2 years following issuance and may be applied towards any Game Lab program. There are no refunds for seats after the 48 hour grace period.
If children cannot attend days originally reserved due to illness or other unexpected reasons, please notify us as soon as possible. We will make our best effort to switch the reservation to other days if provided at least 24 hours notice.
We will not issue a refund if no mutually agreeable date can be found for the reservation change. However, for our Summer/Holiday programs, if provided at least one week notice, we issue full credit. If you cancel within seven days of your reservation, we will issue credit for the cancellation, minus $20 for each date canceled.
In the event, Game Lab is forced to cease or adjust activities due to changes in regulations, operating guidelines, or for any unforeseen circumstance, Game Lab will strive to provide alternate programming which may include providing online programming in lieu of in-person activities. When substituted programming options are available, Game Lab’s cancellation policy remains in effect.
LATE PICKUP
Children need to be picked up promptly. If you know you will be late, we ask that you notify us of your estimated time of arrival via phone, and this information will be relayed to the team. If you do not pick up your child within ten minutes after the conclusion of the program, we reserve the right to call all numbers listed in your registration profile to discuss pick up arrangements. After a grace period of ten minutes, a penalty of $1 per every minute late will be charged to the card on file. In the case of a mid-day cancellation due to inclement weather, we will extend the grace period to 30 minutes from the time of the text message alerting parents to pick up their children.
OUTDOOR ACTIVITIES
In the event of inclement weather, we may substitute outdoor activity with in-home, on-line programs. These substitutions will occur only if we cancel before the start of the outdoor activity and occur as a last resort. They are made if children’s comfort and safety is significantly compromised by rain, thunderstorm activity, or severe heat. Parents will receive information about this change via email, and should check their in-box before heading to the Park for drop-off. There is no credit issued when on-line programming is offered.
If weather conditions necessitate us stopping our program during the day, we take shelter immediately, and call parents with pick-up location information. We ask that parents pick up their child – or make suitable arrangements – as soon as possible and within 30 minutes of being notified. Children who are allowed to self-dismiss, will be sent home. There is no substitute, online programming in this case.
Our main outdoor activity, Battle Lab, allows children to take part in a Live Action Role Playing game in Prospect Park. Safety is our primary concern, but – as with any playground game or physical activity – the risk of injury exists. Children should wear footwear that allows them to be active and safe. Parents may choose to have their children abstain from participating by alerting us at drop off and emailing frontdesk@brooklyngamelab.com.
Parents are responsible for supplying their children with sunscreen when necessary and are encouraged to apply it in the morning before Drop-off. Game Lab staff are not responsible for children’s sunscreen use.
Children must arrive with a water bottle and two face masks.
LUNCHES / FOOD ALLERGIES
Game Lab does not provide lunch or snacks. Game Lab does not have access to a refrigerator or microwave. All children need to bring their own bag lunches. Game Lab is now NUT-FREE. Please do not pack nut products in your child’s lunch. If your child has any severe allergy, or travels with an EpiPen please note that on your registration form with explicit written instruction for the staff.
WATER BOTTLES
Children are required to come to programming with a water bottle. Parents dropping off a child without one, will be asked to pick one up from a nearby bodega before checking in.
PARTICIPATION READINESS
Game Lab asks that parents/guardians disclose all pertinent information regarding their child’s past school experiences and/or behavior so we may help you decide if our session is appropriate for your child. If information pertaining to special needs, behavioral, physical or other concerns is not disclosed and it is determined that Game Lab is not appropriate for your child, refunds will not be issued.
Parents are responsible for enrolling their children in age-appropriate programming, as defined by Game Lab during the program enrollment process. Children who do not meet age requirements for a session may be asked to leave. Refunds are not issued when children are asked to leave a Game Lab session for any reason.
Lost and Found
Game Lab recommends all personal items sent with your child be clearly labeled with your child’s name. Game Lab is not responsible for any lost, stolen or misplaced items.